RANT: Weezie has encountered internal error 2739
In order to finish up some web development, I had to finally purchase a version of Photoshop more recent than 6.0. Since I can't afford to shell out $600 for CS4, I decided to get CS3 which is "Vista-compatible." I stuck in the disc and instantly got this error: "Setup has encountered an error and cannot continue. Contact Adobe CS for help. Internal error 2739" - OK, this is actually an Adobe problem. I'm not entirely sure why they just can't put a little more text in the error and tell me what it actually means. They obviously know what it is if they're telling me to ask them about it! As an aside, at work, we routinely ask our programmers to provide more information in crash errors so that if it's something we can fix easily without their assistance, we can go ahead and take care of it. This is one of the secrets to productivity: providing clear explanations of problems to empower individuals to fix problems without a lot of outside dependencies.
After a little research on the Adobe forums, I discovered that the problem was with a couple of DLL's. DLL's are Dynamic Link Libraries which end users like myself or my Dad or anybody else should never have to deal with. In fact, I always imagined that Vista would somehow make these problems disappear. Instead, they still definitely exist, but Vista just doesn't really report them, so I guess they did kind of disappear, huh? Another great example of this is when Vista just goes to an infinite black screen during the load process because a DLL is having a problem. Since I have a little bit of experience with DLL's, I opened up a command prompt and set about fixing the problem when I ran into this error:
call to DllRegisterServer failed with error code 0x80004005. - what the heck does that mean? Well, after some more research, I discovered that it means I'm trying to do something without administrative permissions. If that's the case, how come the error can't say that? Furthermore, how do I run a command prompt with administrative permissions? Well, you have to fire up a little something called an elevated command prompt. This isn't something that just appears in the Vista start menu. It's buried. When I finally found it, I was able to change the DLL's without any further problems (other than the fact I have to do it in the first place).
Next, after finally being allowed (on my own computer) to install Photoshop, I got this error: "This application requires an Intel Pentium 4, Intel Celeron, Intel Core Duo or Intel Core 2 compatible processor. (0/6/5894)
This application may perform poorly. Are you sure you want to continue?" - Again, a Vista problem (http://blogs.adobe.com/scottbyer/2006/12/64_bitswhen.html. The answer, just select yes and "don't show this message again."
I'm tired of Microsoft. Everything is on their terms no matter how supportive they pretend to be or how many times they promise to improve things. They're like a girlfriend who you think everything is fine with and then she says, "We need to talk."





